Premier Insulation Privacy Disclaimer

At Premier Insulation, the privacy of our site visitors is of extreme importance to us. This Privacy Disclaimer outlines the types of personal information that is received and collected by us and how it is used.


The purpose of this privacy notice is to let users of (the ‘website’) know when we collect personal information and what we do with it. The notice also covers Warmer Kiwi Homes Grant portal, to check eligibility and process grant funding. 

Use of personal information

Like many other websites, Premier Insulation uses log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and part of hosting services’ analytics. The information inside the log files includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyse trends, administer the site, track user movement around the site, and gather demographic information.

We will only use personal information provided to us for the purpose of:

  • Eligibility for the Warmer Kiwi Homes Grant Programme 
  • Improving our services 
  • Responding to your feedback, and information provided in contact forms 
  • Contact you via email communications that you’ve registered for and you can unsubscribe at anytime at the bottom of the email footer. 

You can use the site without sharing any personal information.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Sharing your Personal Information

We do not sell, trade, or rent users’ personal identification information to others. As part of specific processes such as the application process, we may share data with trusted partners like the Warmer Kiwi Homes Programme or our Premier Insulation network partners, ensuring that such sharing adheres to all relevant regulations and standards.

Storage and Deletion of Information 

If you provide personal information, it is held securely by Premier Insulation. Our data storage solutions are designed to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.

Your personal information will be stored for a period necessary to fulfill the purposes outlined in this Privacy Disclaimer unless a longer retention period is required or permitted by law. This means we may retain your personal information for a period after you cease to use our services or website. Once the specified purposes have been fulfilled, and where no legal requirement exists to retain the data, it will be routinely deleted or anonymised.

Deletion on Request

You have the right to request the deletion of your personal information at any time, provided there are no legal obligations or ongoing disputes that prevent us from doing so. Once your request has been verified and provided there’s no reason to retain the data, we’ll ensure your data is deleted from our systems.

Data Backups

For security and continuity reasons, Premier Insulation routinely creates backups of our systems. These backups may include your personal information. In the event of a request for data deletion, while we will delete your primary data, it may persist in backup copies for a certain period until the backup is either overwritten or deleted. These backups are not accessible in the normal course of business and are encrypted for additional security.

Data Breaches

In the unlikely event of a data breach, we will notify the relevant authorities and the affected individuals as required by applicable laws and regulations. We are committed to resolving any data breaches in a timely and transparent manner.

Statistical information and cookies

We use Google Universal Analytics to collect statistical information about your visit to help us improve the site. This information is aggregated and does not identify you personally. It includes:

  • your IP address
  • the search terms you used
  • the pages you visited on our site and the links you clicked on
  • the date and time you visited the site
  • the referring site (if any) from which you clicked through to this site
  • your operating system, for example Windows, MacOS
  • the type of web browser you use, such as Chrome, Internet Explorer or Mozilla Firefox
  • other things like your screen resolution and the language setting of your browser.


This site generates persistent session cookies (that is, they have an expiry date and are removed on that date) for the purpose of monitoring site usage.

The cookies do not collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site.

Access and correct your personal information

Your rights

Under the Privacy Act 2020, you have the right to access and ask us to correct any personal information you have provided to us.

Contact us if:

  • you would like to access or change your personal information Premier Insulation has stored. 
  • you have any concerns regarding your privacy.

Premier Insulation may require proof of your identity before being able to provide you with any personal information. 

Privacy Officer Contact Details 

Premier Insulation Privacy Officer 
PIL Group Limited 
183 Great South Road,
Ngaruawahia 3720
Phone: 0800 467 855 
Email: [email protected]

If you have a privacy complaint about Premier Insulation

If you have any concerns about how Premier Insulation manages your personal information, you may contact the Premier Insulation Privacy Officer with the details above.If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner and make a privacy complaint.